Sales Excellence Manager, Strategy and Operations, Google Cloud

Google

Seattle, WA, USA

This job was posted on:

Full-Time

Full-Time

Sales/Business Development

$80 - 95k

Benefits:

Experience orchestrating across stakeholders and project managing complex workstreams to completion.Experience with large data sets, synthesizing insights and recommending actions.Skilled in process design, systematizing at scale and anticipating challenges.Able to prioritize deliverables and make appropriate tradeoffs when deciding the course of action.Ability to communicate clearly in all forms and to adjust narrative based on audience. Able to explain complex problems in a simple way.Comfortable in a fast evolving environment and able to adapt to the changing needs of the business. Ability to recognize opportunities and to proactively mobilize to drive impact.Minimum qualifications:
Bachelor's degree or equivalent practical experience.8 years of experience in Sales Operations, Sales Strategy, Finance, Management Consulting or Project Management.Experience working with clients or stakeholders.Preferred qualifications:

About the job

  1. As a Sales Excellence Manager in Google Cloud focused on systems, you will help manage a key intersection between our North America advocates and the systems and tools they use to scale our Google Cloud business. You will partner closely with a variety of cross-functional teams to both shape the long term evolution of our systems, policies and processes, as well as create near-term impact through running our weekly rhythms to collect, triage, and action system-related advocate feedback. You will need versatility to operate at different altitudes (tactical and strategic) and with different stakeholders. You will create impact in the role with your ability to precisely map workflow, synthesize large amounts of feedback and data, perform root cause analysis, build detailed execution plans, and partner across the organization to drive initiative execution. In this role, you will lie at the heart of our Google Cloud Business.
  2. Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

Design and manage the integrated rhythm between business and systems by which we collect and triage internal user feedback, manage senior steering committee to prioritize initiatives, co-manage roadmap and initiative progress with the Systems team, and drive outbound communications to advocate communities.Scope and manage multiple process improvement workstreams related to systems and tools.  Includes process mapping, root cause analysis and change management.Run Triage Desk which includes reviewing data quality and process improvement tickets, driving resolution, tracking ticket resolution metrics, and running fast track process for high priority asks.Maintain perspective of opportunities to evolve CRM, Planning and Data Management Tools by running focus groups with advocates.Be the subject matter expert in CRM and planning tools and partner with Systems and Enablement teams to drive usage of capabilities and influence feature roadmaps.

for CANDIDATES

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