Onboarding Manager, Enablement

Seattle, WA, USA

This job was posted on:

September 3, 2020








Human Resource & Recruitment

$ - $


Medical Dental Vision 401k Maternity Leave Paternity Leave PTO Work from Home Options Child Care Wellness Program Life Insurance

This position is based in Seattle, reports to the Field Enablement Lead and is characterized by the following responsibilities:

  • Assess our existing onboarding programs across sales development, sales, customer success, and professional services and develop a strategic plan
  • Develop a strategy for connecting our various onboarding programs into a fully realized revenue onboarding program
  • Oversee converting in-person onboarding program into a blended online experience
  • Partner with Sales Development, Sales, Customer Success, and Revenue Operations to build out highly scalable revenue onboarding program
  • Set clear onboarding goals and metrics for sales development, sales, and customer success roles
  • Design a dynamic learning experience that directly leads to our ongoing learning and coaching programs
  • Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
  • Identify and implement a new tool or platform for managing our onboarding programDevelop online onboarding courses and support materials in partnership with the Enablement Team
  • Own the ongoing strategy for providing a world-class onboarding experience across our revenue teams




  • Bachelor’s degree in psychology, marketing, business, education or equivalent experience 
  • 3-5 years of onboarding experience in SaaS organizations with increasing influence and responsibility (sales or success onboarding preferred)3-5 years of online training experience (delivery and instructional design a plus)
  • Successful history of customer first, result-orientation and ownershipAbility to synergies business acumen with our GTM strategy and distill into exciting learning experiences
  • Exceptional communication skills and successful history of cross-functional collaboration
  • Flexibility and ability to adjust on the fly to new business demands and changing environmentsExperience in fast-paced environments managing onboarding programs for customer-facing teams
  • Startup experience a plus