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Onboarding Manager, Enablement

Seattle, WA, USA

This job was posted on:

September 3, 2020








Human Resource & Recruitment

$ - $



This position is based in Seattle, reports to the Field Enablement Lead and is characterized by the following responsibilities:

  • Assess our existing onboarding programs across sales development, sales, customer success, and professional services and develop a strategic plan
  • Develop a strategy for connecting our various onboarding programs into a fully realized revenue onboarding program
  • Oversee converting in-person onboarding program into a blended online experience
  • Partner with Sales Development, Sales, Customer Success, and Revenue Operations to build out highly scalable revenue onboarding program
  • Set clear onboarding goals and metrics for sales development, sales, and customer success roles
  • Design a dynamic learning experience that directly leads to our ongoing learning and coaching programs
  • Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
  • Identify and implement a new tool or platform for managing our onboarding programDevelop online onboarding courses and support materials in partnership with the Enablement Team
  • Own the ongoing strategy for providing a world-class onboarding experience across our revenue teams




  • Bachelor’s degree in psychology, marketing, business, education or equivalent experience 
  • 3-5 years of onboarding experience in SaaS organizations with increasing influence and responsibility (sales or success onboarding preferred)3-5 years of online training experience (delivery and instructional design a plus)
  • Successful history of customer first, result-orientation and ownershipAbility to synergies business acumen with our GTM strategy and distill into exciting learning experiences
  • Exceptional communication skills and successful history of cross-functional collaboration
  • Flexibility and ability to adjust on the fly to new business demands and changing environmentsExperience in fast-paced environments managing onboarding programs for customer-facing teams
  • Startup experience a plus


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