This position is based in Seattle, reports to the Field Enablement Lead and is characterized by the following responsibilities:

• Assess our existing onboarding programs across sales development, sales, customer success, and professional services and develop a strategic plan
• Develop a strategy for connecting our various onboarding programs into a fully realized revenue onboarding program
• Oversee converting in-person onboarding program into a blended online experience
• Partner with Sales Development, Sales, Customer Success, and Revenue Operations to build out highly scalable revenue onboarding program
• Set clear onboarding goals and metrics for sales development, sales, and customer success roles
• Design a dynamic learning experience that directly leads to our ongoing learning and coaching programs
• Partner with other content owning and producing stakeholders to ensure all onboarding content is up to date, easy to use and relevant for our key audiences
• Identify and implement a new tool or platform for managing our onboarding programDevelop online onboarding courses and support materials in partnership with the Enablement Team
• Own the ongoing strategy for providing a world-class onboarding experience across our revenue teams

Qualifications

• Bachelor’s degree in psychology, marketing, business, education or equivalent experience 
• 3-5 years of onboarding experience in SaaS organizations with increasing influence and responsibility (sales or success onboarding preferred)3-5 years of online training experience (delivery and instructional design a plus)
• Successful history of customer first, result-orientation and ownershipAbility to synergies business acumen with our GTM strategy and distill into exciting learning experiences
• Exceptional communication skills and successful history of cross-functional collaboration
• Flexibility and ability to adjust on the fly to new business demands and changing environmentsExperience in fast-paced environments managing onboarding programs for customer-facing teams
• Startup experience a plus