Director, Professional Services

PAYSCALE

Seattle, WA, USA

This job was posted on:

Full-Time

Full-Time

Customer Service

$80 - 95k

Benefits:

Medical Dental Vision 401k Maternity Leave Paternity Leave PTO Sick Leave Bereavement Life Insurance Work from Home Options

 

Job Description

Refine existing and launch new Professional Services offerings to ensure customer value for different customer segments and use cases – from SMB to Enterprise Work with potential customers to create Statements of Work and manage and meet expectations Optimize communication and ensure effective knowledge transfer and hand-offs throughout the customer journey Foster and sustain a culture of accountability, customer focus and creative thinking Seek out and analyze customer feedback to continuously improve delivery quality and customer value Ensure operational readiness, and provide ongoing training for growth and development of managers and their teams Provide coaching and mentorship to team members, and serve as a senior customer escalation point This is an exciting leadership opportunity as we expand our portfolio of Professional Services that will help our customers get pay right! This position requires an experienced leader who is willing to roll up their sleeves, dive deep into the data, and collaborate across the company. The Professional Services organization delivers services that allow customers to develop, run and improve their compensation programs.
What You Will Be Doing
Building a practice:

Qualifications

8+ years of leadership experience in Professional Services within a SaaS environment Demonstrated success in scaling and profitably growing a professional services business Ability to thrive in a time-sensitive, high energy, entrepreneurial environment, prioritizing internal and external needs Strong analytic thought process and ability to interpret and apply findings Bachelor's degree required Proven experience with PSA tools, CRM (preferably salesforce.com), web analytics and business intelligence (preferably Tableau)

Additional Information

  1. Meet Your Manager: Andrew Fraser leads Client Services and Customer Success at PayScale. Andrew is excited about PayScale's ambitions to become the defacto standard when it comes to making good compensation decisions.
  2. Hiring Process: “Change is the only constant in life (and PayScale)” – Heraclitus (okay, so we paraphrased a bit). The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc.

Recruiter Phone Interview Hiring Manager Interview Interview loop with peers and other leaders

  1. Benefits & Perks – The Highlights:

Flexible Paid Time Off policy 10 paid holidays Amazing Medical/Vision/Dental/Prescription coverage: 100% company-paid premiums for employees; 50% for eligible partners and dependent Flexible Spending Account (FSA) options for pre-tax employee allocations towards: Medical, Dependent Care, Parking, and Transit Long Term Disability, Short Term Disability, and Company-paid Life InsuranceS trong Maternity and Paternity Leave benefits, and multiple onsite Mother’s Rooms 401k which vests immediately, complete with company match

  1. Equal Opportunity Employer: PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

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