Client Solutions Manager

Facebook

Seattle, WA, USA

This job was posted on:

Full-Time

Full-Time

Business/Management

$80 - 95k

Benefits:

Stock Options Bereavement Medical Dental Vision 401k Life Insurance Meals Relocation Assistance Wellness Program Maternity Leave Paternity Leave Child Care Commuting Assistance Work from Home Options Tuition Reimbursement PTO Sick Leave

The Client Solutions Manager for Facebook’s Global Marketing Solutions team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to our Fortune 1000, multi-channel advertisers. With proven understanding of both online and traditional media, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This role will be located in our Seattle office.

 

Client Solutions Manager, Seattle Responsibilities:

 

  • Act as a Marketing Solutions Expert
  • In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
  • Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
  • Analyze data and insights to guide strategy and implementation of Facebook solutions

 

Relationship Management

 

  • Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
  • Work and collaborate with diverse group of internal cross-functional teams

 

Media & Measurement Strategy and Implementation

 

  • Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
  • Outline and oversee measurement strategy, tracking, and results delivery
  • Identify optimization opportunities for improving performance

 

Project Management and Internal Operations

 

  • Project manage complex work streams
  • Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
  • Ability to travel as needed

 

Minimum Qualifications

 

  • Experience with Excel, experience with analyzing datasets and delivering insights
  • Problem solving experience
  • Experience working with cross-functional teams with experience influencing c-level executives
  • Demonstrated experience presenting ideas

 

Preferred Qualifications

 

  • Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
  • Experience as a Facebook user and knowledge of Facebook’s ad products
  • Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
  • BA/BS degree in a technical or marketing field

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