Client Experience Specialist - Mandarin (Fixed-Term Position)
Seattle, WA, USA
This job was posted on:
September 2, 2020
$ - $
Flyhomes is reinventing the traditional real estate process to create a radically different experience. We level the playing field by giving any qualified buyer the chance to make a cash offer. We reduce risk and uncertainty for homeowners trying to buy a new home with our Trade Up program. We streamline the homebuying process by offering brokerage, financing, closing, and home services. Innovation is in our DNA. What will you create here? When you join Flyhomes, you will have the ability to not only affect change across an industry, but on a human level. Real estate, Mortgage and technology are what we do, but people are at the core of our mission. From client-facing roles to data and technology, we start and end with the people we work with because they’re what matters. You’ll work alongside others who love to solve problems, think creatively, and fly the plane as we continue to build it! If this sounds appealing, we want to connect with you.
- The Client Experience Specialist - Mandarin role provides administrative and back-up support to the Client Advisors and is part of a team structure to ensure that clients have the best experience possible utilizing Flyhomes innovative products and services. The Client Experience Specialist - Mandarin is involved throughout the home buying/selling transaction process and engages with clients to relay factual information, as needed. This role assists in keeping the client team organized and responsive for an exceptional client experience. This is a full-time 3-month fixed-term position
What You’ll Do
- Work collaboratively with internal team members in Activations, Scheduling, Tours, Pricing, and Closing to ensure effective communication flow and exemplary client experience throughout the client’s journeyCollaborate with the Pricing team to analyze home values and market trends to relay findings to AdvisorsPartner with Advisors to review inspection reports and other property disclosures to identify key issues Be responsive to clients’ needs throughout transaction; providing administrative and backup support to Client Advisors Support Client’s homebuying process by sending home recommendations and coordinate logisticsUpdate and maintain the CRM software with clients’ information and transaction detailsOversee tour scheduling and assistance in the closing processOversee the listing coordination process with Global Operations support team This is a full-time 3-month fixed-term position
What You’ll Bring
- One or more years’ experience in real estate, customer service, or business development roles Ability to obtain real estate license in state of operation preferredProficiency with G Suite (Gmail, Hangouts, Calendar, Docs, Sheets) Bachelor’s degree or higher from accredited college preferredCurrent driver’s license and insurance (role may require travel for Advisors' client meetings)
Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management Critical Thinking: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutionsCollaborative: You partner effectively with clients and colleagues, to drive our ‘winning together’ culture and execute on our common goalsLearning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantageDriven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare youAccountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner for the benefit of your clients and the companyWork Excellence: You are conscientious with the consistency and quality of deliverables. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.Flexibility: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together
Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally. Healthcare benefits…obviously, plus contributions to HSAFlexible work schedules401(k) + employer matchDog-friendly work environment (11 dogs…and counting!)Real estate license sponsorshipAnd…drumroll please… rebates when buying / selling a home.