Seattle, WA, USA
This job was posted on:
September 4, 2020
$ - $
Convoy is transforming the $800 billion trucking industry. Our mission is to transport the world with endless capacity and zero waste. The industry is huge and so is the opportunity to change the way freight moves.
The next time you’re out driving and see an 18-wheeler on the road, that truck is empty 35% of the time. When big trucks drive empty, they throw unnecessary CO2 into the atmosphere. In fact, empty trucks generate more than 76 million metric tons of wasted carbon emissions every year. At Convoy, our digital freight network helps reduce those empty miles and cut carbon waste by nearly half.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help move the world forward.
You are eager to join a fast paced, rapidly growing startup. You will demonstrate the ability to excel in a dynamic work environment as an early member of a growing team. In partnership with sales and operations teams, the Enterprise Account Managers or Senior Enterprise Account Managers will run or help run strategic vision and execution within Convoy's largest customer accounts.
Achieve customer growth and retention targets, including identifying expansion opportunitiesDrive revenue and growth with Convoy’s customersDevelop and execute against strategic account plans for customersAnalyze customer data and share insights both internally and externally, as applicableDevelop and distribute strategic customer reportingLead account-based programs / project management initiativesDrive data. Ability to break down high level business problems into concrete analytical solutions.Execute on shared account on-boarding process and framework with other key partners; including business development and operationsEnsure the highest level of customer satisfactionOperate across cross-functional teams to execute programs and deliver exceptional service.You will:
We’re looking for someone who has:
3+ years of account management experienceConsistent track record of on-boarding, retaining and growing customersExceptional Excel/Data management skillsStrong operations or detailed account management experience (comfortable diving into the details)Demonstrated ability to build trust with both internal and external stakeholdersSelf directed and proactive approach to work - adept at working in highly dynamic environments. Creative thinker able to develop new internal processes and to push our customers to think differently
Transportation or other logistics industry experience a plusTechnology industry and startup experience a plusSQL experience a plusNice to haves:
Customer obsession - ability to listen and understand our customer’s business, partnering with them to deliver outstanding resultsDelivering results -- financial and KPI performanceThe ability to break down high level business problems into concrete analytical solutions.A passion for innovation, problem solving, and constant changeEffective communication - strong verbal, written, customer service, and social skillsSelf motivation and independent problem solvingData motivated decision makingYou will be evaluated on:
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!